FAQs

What is your Lead Time on product XYZ?

Lead times vary based on part, color, and workload. We have busy times of the year like every other business but we do have a good rule of thumb on Lead Times on this page - Lead Times page

If I send you this part, can you paint it for me & how much would it cost?

Generally speaking, yes. If it is paintable, there is a good chance we can paint it for you. In order to give you a ROUGH idea on cost we need to know a few things. What color do you need it painted? Are there graphics currently on the part that needs to be sanded out? Has it been painted before? Is the part you're sending in damaged or is it a scuff and paint type thing? If there is damage, we need photos of all the damaged areas. The best way to open this conversation is via email (sales@thefactorymatch.com) as it is easiest to track everything. Avoid phone calls in this scenario. If and when you send parts into us, you MUST include a piece of paper with your contact info, ship to address, phone number, email and what we're doing to the part/s. Once we receive the part/s we will look everything over, reach out to you and go from there. 

****We will NOT paint or repaint Hogworkz or Advanblack (or any other Chinese companies) products*****

Can I get tracking on my order?

Absolutely. Once we ship your order, you will receive an email from us and the shipping service (usually UPS) with the tracking number and info. You can also log in on our website and look at tracking. 

 

How long do I wait to put Ceramic, PPF, or Wax on my freshly painted part?

Generally speaking, longer the better. The more it sits out in the sun the better too. We use what I would consider a "slower" clear coat, resto shops usually use a slow or very slow clear vs a collision shop using "production/fast" clear coat. In the paint world, I live by the "slow is fast and fast is slow" moto. There are consequences to rushing paint or quicker drying clear - like not as good as finish. We want the best finish possible in a reasonable amount of time. With all of that said, letting your freshly painted part sit in the sun only helps the curing process. We recommend 60-90 days before ceramic, PPF, or even a traditional wax. Every part that we paint gets a coat of wax that is specifically made for fresh paint to still breathe and cure. Can you use Mist N' Shine that has wax in it? Although that is a very thin "wax" we suggest holding off on that too. Can you ceramic, PPF, or wax it before the 60-90 days? Sure, it's your part, some guys get away with it, but we have seen situations where it also traps the solvents and ruins the paint job. Here is a link to our YouTube video explaining it as well - Fresh Paint Aftercare